Terms of service

1. Account & User Eligibility

1. All users must be at least 18 years old to place orders. Minors are prohibited from making purchases. If you place orders on behalf of an enterprise or company, you warrant that you have full legal authorization to bind the company.
2. When creating an account, you must submit real, accurate and complete contact, billing and shipping information. You are responsible for maintaining the confidentiality of your account login credentials. All orders placed under your account are your legal liability.
3. You agree not to share your account with unauthorized third parties. Notify us immediately via victoli187@gmail.com if your account suffers theft or unauthorized login. Nakoda is not liable for losses caused by your password leakage.

2. Product Information & Pricing

1. All products displayed on the website include TPU/TPH clear PPF, matte PPF, nano ceramic window tint, chameleon window film, PET TPU car vinyl wrap, headlight film, windshield protection film and Crystal CR series tint. We try our best to ensure text, pictures, size and parameter descriptions are accurate, but slight color differences may exist due to screen display, light and shooting environment, which do not count as product quality defects.
2. All listed prices are final prices shown on the checkout page. Prices do not include international shipping fees, import duties, customs taxes and local handling fees of destination countries.
3. Nakoda reserves the right to adjust product prices at any time without prior notice. Price changes will not affect confirmed paid orders.
4. Bulk B2B customers can apply for exclusive wholesale quotations by email. Quotations are valid only within the agreed period and for the specified order quantity.

3. Order Placement, Payment & Cancellation

1. Orders take effect after full payment is successfully received and verified. We process shipment within 1 business day after payment confirmation, with standard delivery taking 5–8 business days to Middle East destinations. Refer to our independent Shipping Policy for full logistics rules.
2. We support mainstream international payment methods. All transaction fees charged by payment providers are borne by buyers.
3. Unpaid orders will be automatically canceled after a reasonable period.
4. Before shipment: You may apply to cancel orders by email victoli187@gmail.com. For customized cut film, OEM private label orders and special bulk orders, cancellation is not accepted once production begins.
5. After shipment: Orders cannot be canceled arbitrarily. Follow the Return Policy to apply for return or exchange if eligible.

4. Shipping, Customs & Risk Allocation

1. We arrange delivery according to the receiving address you submit. You must ensure the address is complete and correct. Additional costs and delivery failures caused by wrong addresses are undertaken by buyers.
2. Import tariffs, customs clearance fees, local entry taxes belong to buyer obligations. We will provide complete commercial invoices, packing lists and customs documents to assist clearance.
3. Ownership and risk of goods transfer to you once the package is picked up by the logistics carrier. Damages, loss or delay during transit caused by logistics, customs inspection or force majeure are not Nakoda’s liability.
4. If parcels are returned due to recipient refusal, failure to clear customs or long-term unclaimed status, all return freight and handling charges shall be paid by the buyer.

5. Return, Exchange & Refund Rules

1. Returns must be applied within 30 days after delivery; defective/damaged goods must be reported within 48 hours of receipt.
2. Films sold by the foot, custom cut goods, sale discounted items cannot be returned or exchanged.
3. Customer-initiated returns incur a 10% restocking fee plus buyer-paid return shipping. If damage results from our factory error, we waive the restocking fee and cover return shipping cost.
4. Refunds are processed to the original payment account within 10 business days after inspection approval.

6. Intellectual Property Rights

1. All texts, photos, videos, logos, layout, product design patterns on the Nakoda website are protected by copyright, trademark and intellectual property laws.
2. Users may not copy, download, modify, resell, repost our pictures and content for commercial use without written permission from Nakoda.
3. B2B OEM private label customers may use authorized customized logos agreed in writing; unauthorized use of third-party trademarks is prohibited, and you shall bear all legal risks arising from trademark infringement.

7. Prohibited User Behaviors

1. Use our website for illegal transactions, smuggling, counterfeiting, fraud or violation of local national laws.
2. Attack, hack, tamper with website data, spread viruses or malicious programs to disrupt website operation.
3. Maliciously place bulk orders with no payment intention, repeatedly refuse parcels, deliberately file false quality complaints to obtain improper compensation.
4. Resell, copy our automotive film products in large quantities for counterfeiting.
   
   
   If any prohibited behavior occurs, Nakoda reserves rights to close your account, refuse future orders and reserve legal recourse.

8. Disclaimer & Limitation of Liability

1. Nakoda fulfills delivery obligations per the shipping schedule. We are not responsible for delivery delays caused by force majeure including natural disasters, war, port lockdown, airline suspension, long customs inspection, government policy changes and other uncontrollable factors.
2. Our liability for all orders is capped at the actual payment amount of the corresponding order. We shall not compensate indirect losses including lost profits, business downtime loss, operating loss and expected revenue loss.
3. We do not guarantee third-party logistics companies or payment platforms’ service quality; related disputes need to be negotiated with the corresponding service providers.

9. B2B Special Cooperation Terms

1. Any supplementary cooperation terms must be confirmed by formal email agreement; oral promises are invalid.
2. Mass customized orders take production time as confirmed bilaterally. The 1-working-day regular shipping timeline does not apply to tailor-made bulk production orders.
3. Large batch quality disputes are solved by sampling inspection according to pre-agreed standards; partial defective products will be compensated by replacement or partial refund rather than full order refund.

10. Policy Revision Right

11. Governing Law & Dispute Resolution

12. Contact Information