Privacy policy

This Privacy Policy explains how Nakoda collects, uses, stores, protects and shares your personal information when you browse, register and place orders on our Shopify store. This policy applies to all users, including B2B wholesale business clients and B2C individual retail customers. By accessing our website and purchasing products, you consent to the data practices described in this policy.

1. Information We Collect

We gather necessary information voluntarily submitted by you or automatically recorded during website access.

1.1 Information You Manually Submit

Basic contact details: full name, email address (victoli187@gmail.com is our official service email, not your personal data), phone number, shipping address, billing address.
Order information: purchased product list, order quantity, payment records, order notes, customized requirements for car films.
Business information (B2B buyers): company name, business license info, tax ID, wholesale demand, cooperation intention.
Communication content: emails, inquiry messages, consultation records sent to our customer service.

1.2 Automatically Collected Data

When you visit our website, we automatically collect non-personal technical data:

Device type, browser version, operating system, IP address, website access time, page browsing records, click paths.
Cookie data to remember your language preference, shopping cart contents, region settings for easier next visit.

2. How We Use Your Information

We only use collected data for legitimate business purposes and will never misuse your private information:

Process orders: arrange product production, packaging, delivery, send logistics tracking numbers, confirm payment and complete after-sales services including returns, exchanges and quality troubleshooting.
Customer communication: reply to your questions, notify order updates, shipping status, refund progress, policy revisions via email.
Provide customized service: offer B2B wholesale quotations, OEM customization solutions, recommend suitable PPF, window tint, vinyl wrap products according to your needs.
Website optimization: analyze visitor access habits to adjust page layout, improve shopping experience and website stability.
Compliance requirement: retain transaction records to meet international trade, customs and financial bookkeeping requirements.

We will not send spam advertisements. You can opt out of marketing emails anytime.

3. Information Sharing & Disclosure

Nakoda strictly promises not to sell, rent or trade your personal data to third-party marketing companies. Your information will only be shared in the following necessary situations:

Authorized service providers: We share shipping address and contact info with international logistics carriers, payment platforms to fulfill delivery and payment settlement. All cooperating third parties are bound by confidentiality agreements.
Legal obligations: We may disclose your data if required by local government law, court subpoena, customs inspection, anti-fraud investigation.
Business transfer: If Nakoda undergoes acquisition, merger or asset transfer, user information will be part of transferred assets with continued privacy protection.

4. Data Storage & Security Protection

Storage location: Your order and personal data are stored on secure cloud servers. All business records are properly archived in China for factory management.
Technical protection: We adopt website encryption, password encryption, firewall protection to prevent unauthorized access, leakage, tampering or loss of your information.
Access limitation: Only authorized operation and customer service staff can view your data for order processing; internal personnel have strict data access authority control.

5. Cookies Policy

Our website uses cookies to save your shopping cart, region selection and browsing preferences.

You can disable cookies via your browser settings at any time, but disabling cookies may cause abnormal functions such as failure to save cart items.
We do not use cookies to track your personal privacy across other websites.

6. User Rights

You hold complete rights to your personal information:

Access: Email us to request a copy of all your stored personal data and order records.
Correction: Contact us to modify wrong address, phone number, email and other personal details.
Deletion: You may apply to delete your non-essential personal information after all orders and after-sales procedures are fully closed.
Withdraw consent: You can stop receiving marketing emails with one-click unsubscribe.

All requests can be submitted via email: victoli187@gmail.com. We will respond within 3 working days.

7. Minors’ Privacy

Our automotive film products are oriented to adult vehicle owners and commercial buyers. We do not intentionally collect information from users under 18 years old. If you are a parent and find your child submits personal data to us, please email us immediately, and we will delete all relevant information.

8. Cross-border Data Transmission

As an international factory serving Middle East and global customers, your data may be transmitted and stored in China. We guarantee cross-border data transmission complies with relevant international privacy rules, and your data receives consistent security protection.

9. Policy Updates

We reserve the right to revise this Privacy Policy irregularly. The updated version will be posted on our Shopify page with the latest effective date. Continued use of our store after updates means you accept the revised terms.